Satisfaction Survey Cites Confidence, Trust, and Teamwork in Riverside Care!

Last spring, Riverside surveyed people we serve to gain insight into what we are doing well, where we can improve, and our overall impact in people’s lives.

While we continually monitor our programs to improve our work, we were very happy to discover in this confidential forum that a significant majority of those we serve had highly positive feelings about our staff and their care. From 661 responses, 93% either agreed (29%) or strongly agreed (64%) that they were satisfied with the services they received and, crucially, felt that staff were respectful and responsive to their needs.

With our dedicated employees working hard to make a difference in people’s lives, it’s encouraging to find that Riverside continues to meet the standards we strive for!

People remarked that treatment plans were insightful, thorough, and collaborative in meeting their needs, and that care options were abundant within the wide network of Riverside programs. Others noted that the bond formed with clinicians and other staff created a level of trust and confidence that enabled them to make significant, lasting improvements in their quality of life.

Let us tell you in their own words, quoting those who expanded their feedback in the open comments section of the survey:

“The team formed to support our family is a dream team and although they all meet with us separately, it seems as if we’re all together.”  – Jon, Child & Family Services parent

“My recovery coach and recovery support navigator are the best support I’ve ever had! They give me so much hope, and I trust both full-heartedly.”  – Larry, Connect2Recovery client

“People are so friendly, warm, and welcoming. I feel at home here.” – Joanne, Clubhouse member

“In everything, from academics, to social skills, to therapy, Riverside staff have been kind, understanding, and proactive. I cannot thank you enough for giving us hope and changing the trajectory we were on!” – Sandy, Riverside School parent

“I like how vast the treatment options are. I also haven’t met anyone from Riverside I haven’t liked – they are all very lovely people. And they’re very flexible in meeting the needs of clients.”  – Melinda, DMH Flex parent

“I like the way the staff were always open to talking about different topics regarding my life, whether they were easy or hard.”  – Juan, Life Skills participant

“The clinicians are wonderful, and the groups are very helpful. My therapist is exceptional, and the support offered is genuine and effective.”  – Julia, Outpatient Center client

Encouragement like this energizes us as we continue our mission of providing innovative, compassionate, high-quality behavioral healthcare and human services!