Mobile Crisis Intervention

Our locally-based mobile crisis intervention teams provide around-the-clock, 24/7 mental health and substance use evaluations to people in crisis. Instead of going to the emergency room, services can be provided via telehealth, at home, at school, or in another community setting.

people

This Service is for…


  • People of all ages
  • People in need of immediate help managing a mental health or substance use crisis
  • Individuals seeking behavioral health services delivered face-to-face in a comfortable location such as their home or a community setting
psychology

How to Access the Service


  • Call 800-294-4665 to access mobile crisis intervention services in Milford and surrounding communities 
  • Call 800-529-5077 to access mobile crisis intervention services in Norwood and surrounding communities 
  • Anyone can call the MCI team – you don’t have to be the person experiencing a crisis
  • For other areas, call or text the Massachusetts Behavioral Help Line at 833-773-2445
payment

Insurance Info & Payment Options


  • The MCI team will respond regardless of the type of insurance or lack of coverage
  • After crisis intervention, the types of follow-up services provided or recommended may depend on insurance

Flexible & Accessible Crisis Intervention

Our team is here to help people avoid hospitalization or a lengthy hospital visit whenever possible. When you call our mobile crisis intervention number, we will:

  • Evaluate the situation and make a plan for you or the person in crisis to be seen by one of our clinicians
  • Work with you to develop a strategy that promotes long-term stability
  • Connect you with a strong support network and create a comprehensive plan for stabilization and sustained recovery

Our clinicians can meet where you feel most comfortable, including our offices, a school, your home, workplace, or other community setting.

Click here for information regarding our youth Mobile Crisis Intervention services.


Who Can Call Mobile Crisis Intervention?

Anyone may call for assistance regarding a mental health or substance use crisis. This includes the person experiencing the crisis, family members, mental health workers, first responders, physicians or other medical providers, schools, employers, community members, etc.

No insurance is required, all insurance is accepted.


Riverside Mobile Crisis Intervention Offers:

  • Immediate information and support
  • Locally-based support and the ability to meet in any safe location
  • Psychiatric evaluation, crisis intervention, and treatment
  • Reduced wait times (compared to an emergency room visit)
  • Referral for ongoing treatment and additional services
  • Referral for the Community Crisis Stabilization Program

Communities We Serve

Our locally-based mobile crisis intervention teams are available to help people in a mental health crisis and/or with urgent substance use concerns. Our services are an alternative to a hospital emergency room visit. Our MCI teams provide crisis support in the following communities:

Milford and Surrounding Communities: 800-294-4665

  • Bellingham, Blackstone, Brimfield, Brookfield, Charlton, Douglas, Dudley, East Brookfield, Franklin, Holland, Hopedale, Medway, Mendon, Milford, Millville, Northbridge, North Brookfield, Oxford, Southbridge, Sturbridge, Sutton, Upton, Uxbridge, Wales, Warren, Webster, and West Brookfield

Norwood and Surrounding Communities: 800-529-5077

  • Canton, Dedham, Dover, Foxboro, Medfield, Millis, Needham, Newton, Norfolk, Norwood, Plainville, Sharon, Walpole, Wellesley, Weston, Westwood, and Wrentham

All other areas: Call or text 833-773-2445 (Massachusetts Behavioral Health Help Line)

Mobile Crisis Intervention Locations

Mobile Crisis Intervention (Milford & Surrounding Areas)


176 West Street
Milford MA 01757
Phone: 800-294-4665

Mobile Crisis Intervention (Norwood & Surrounding Areas)


190 Lenox Street
Norwood MA 02062
Phone: 781-769-8670
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Phone: (781) 329-0909
Fax: (781) 320-9136


270 Bridge Street Suite 301
Dedham MA, 02026